Returns & Exchanges
We are not responsible for lost or stolen gift cards. Please treat them as you would cash. If your gift card does not arrive in 5 – 7 days (Standard Shipping) or 2 – 3 days (Rush Shipping), please call us at 757-689-5395 or email firstname.lastname@example.org so we can void your original card and reissue a new one.
Gift Card Frequently Asked Questions
Yes, gift cards expire five (5) years from the purchase date.
Are there any other restrictions?
The gift card is valid for all food and beverages. Please remember to tip your wait staff appropriately. The gift card is NOT redeemable or refundable for cash, may not be used on promotional or discounted items, cannot be applied to your current visit/purchase, and cannot be combined with other offers.
How can I check my gift card balance?
Verify the balance online at any time. Your gift card number will be required.
Do you charge a monthly fee after a certain period of time?
No monthly or maintenance fee is charged.
Can I send a personal message with my gift card purchased online?
Absolutely! There is a space on the order form to include your personal message.
How will the gift card arrive?
Gift cards will be shipped based on the delivery method chosen. All cards are mailed in a gift envelope and card holder.
Will I get a confirmation?
Yes, after your order is placed you will get a confirmation page that shows your order number. A receipt of your order will be sent to you via email, and you’ll receive a notification when your card is shipped.
When will I receive my gift card?
All orders placed will be processed within one business day. Delivery will depend upon the option you choose.
How can I track my order?
A tracking number will be available on the My Account page. You must opt to create an account at checkout. Standard delivery orders are mailed USPS First Class Mail and cannot be tracked.
What happens if my gift card is lost or stolen?
Gift cards should be treated as cash. We are not responsible for lost or stolen cards.
Who can I contact if I have questions or problems with my order?
Call us at (757) 689-5395 or email email@example.com.